Improving E-Government Services

Thematic of Key Performance Indicators

  • Develop the content of the portal for receiving complaints and reports related to anti-corruption within the website of the Jordan Integrity and Anti-Corruption Commission.

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    Increase the number of individuals that verifies their digital identities in Sanad Application

  • Create and distribute a survey that aims to evaluate user satisfaction with electronic government services. The survey should identify the key services that require automation.

The Objective of Each Indicator

  • Improve the content of the portal for receiving reports and complaints on the website of the Jordan Integrity and Anti-Corruption Commission in a way that facilitates easy classification and ensures prompt and efficient responses.

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    Improve citizens’ awareness of how to activate their digital identity.

  • Gather information from users of e-government services regarding their experiences and identify which services should be converted to electronic services.

Outcomes

  • Present suggestions to improve the complaints and reports forms on JIACC’s website.

  • Launch an awareness campaign that includes the distribution of a QR code linking to a video explaining how to activate a digital identity. These videos were previously created by the Ministry of Digital Economy and Entrepreneurship and shared on the screens of rapid buses and at bus rapid transit waiting stations.

  • Present a short survey to measure the users satisfaction with the e-government services and aims to collect information about their experiences and identify which services should be converted to electronic services.